Shipping policy

The shipping policy for The Shanda Shop, last updated 8-18-2023.

1.) Shipping

Domestic shipping: Standard (5-15 business days)

2.) Processing Time

Orders are processed within 3 business day(s) excluding weekends and public holidays. Once an item has been handled to the deliver carrier, a tracking number will be sent to the customer.

3.) Cancellation

After an order is submitted, processing begins, and the order cannot be cancelled. If there are any questions about canceling a order, please contact us. 

4.) Returns 

Returns will be accepted withing 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, please contact us sboehnke2015@gmailcom

5.) Delayed Orders 

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability.  For delayed orders, please contact the shipping carrier for an item(s) status. 

6.) Damaged Orders

The Shanda Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product had arrided damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US.  As such, any unauthorized items for air shipment my require a different shipping method. 

8.) Contact 

For questions about this shipping policy, please contact us:

Email: sboehnke2015@gmail.com   Phone: 6414259286